Look, we've all been there. You signed up for that Starz free trial on Amazon Prime Video because you absolutely had to binge-watch Outlander or catch up on Power. Then, life happened. A few months pass, and suddenly you’re looking at your credit card statement wondering why you’re still paying ten bucks a month for a channel you haven't opened since last Thanksgiving.
If you're asking how do I cancel Amazon Starz subscription, you aren't alone. Amazon’s interface is notoriously "sticky." They make it incredibly easy to hit that "Start Trial" button but tuck the "Stop Charging Me" button behind three or four layers of menus. It’s annoying. It feels like they’re playing hide-and-seek with your money.
The good news? It takes about ninety seconds once you know where to click.
The fundamental trick to finding your Starz settings
Most people make the mistake of looking in the wrong place. They open the Prime Video app on their Smart TV or Roku and start hunting through the "Settings" gear icon. Stop right there. You can’t usually cancel a subscription through a TV app. Why? Because Apple, Google, and Amazon want to avoid the "platform tax" issues, and frankly, it's just easier for them to manage billing through a browser.
To get this done, you need a web browser. Use your phone or a laptop. Go to the actual Amazon website.
Once you’re logged in, hover over "Account & Lists." You’re looking for a specific link called Memberships & Subscriptions. Sometimes it's also tucked under "Prime Video Channels." This is the command center for every extra bit of digital content you’ve tacked onto your Prime account.
Step-by-step: Walking through the digital maze
- Head to the Amazon homepage.
- Click on Account & Lists near the top right.
- Find the section labeled Memberships & Subscriptions (or just search for "Manage Your Prime Video Channels").
- Look for Starz in the list of active channels.
- Click Cancel Channel.
Amazon will then try to "guilt" you. They might offer you a discounted rate for three months. They might show you a list of movies you'll "miss out on" if you leave. Ignore the noise. Confirm the cancellation. You’ll usually get to keep watching until the end of your current billing cycle, so don't worry about losing access the second you click the button.
Why "Manage Channels" is different from "Your Account"
It’s kinda weird how Amazon splits things up. You have your "Prime" membership, which is the big umbrella. Then you have "Channels." A lot of users get frustrated because they go to "Manage Prime Membership" and don't see Starz listed there.
That’s because Starz is a "bolt-on." It’s a separate entity that just happens to live inside your Prime Video interface. Think of it like a shop-in-shop. To close the Starz account, you have to go to the Prime Video specific settings, not the general shipping and Prime delivery settings.
Honestly, if you find yourself doing this every few months, it might be worth checking your "Digital Orders" every once in a while. It’s a great way to see what’s actually bleeding out of your bank account.
The App Store trap
Did you sign up through the Starz app on an iPhone or an Android device? This is where things get messy. If you didn't sign up through Amazon Prime Video, but instead used the standalone Starz app and just happened to use your Amazon login, the steps above won't work.
If you’re billed via Apple or Google Play, you have to go into your phone’s subscription settings. For iPhone users, that’s under your Apple ID in the Settings app. For Android, it's inside the Google Play Store under "Payments & subscriptions." If you try to cancel via the Amazon website for an Apple-billed subscription, you'll just see a message telling you to contact Apple. Total buzzkill.
What if the "Cancel" button isn't there?
Sometimes the button just... isn't there. It's rare, but it happens. Usually, this means one of two things. Either the subscription is already set to expire (check for an "End Date" instead of a "Next Billing Date"), or you're logged into the wrong Amazon account.
Do you have a spouse or a roommate? Maybe you signed up on their account during a movie night. It sounds simple, but you'd be surprised how often "lost" subscriptions are just living on a secondary email address.
If you're 100% sure you're in the right place and it's still not working, you have to go to the "Contact Us" page. Don't bother with the automated bot if you can avoid it. Use the "Call Me" feature. Amazon's phone support is actually pretty decent at killing subscriptions when the website glitches out.
Managing the aftermath and refunds
So, you finally figured out how do I cancel Amazon Starz subscription, but you realized you haven't used it in six months. Can you get your money back?
Generally, Amazon’s policy is "no refunds" for partial months. However, if you just got charged today and you haven't streamed a single minute of Starz content in the last thirty days, you have a solid case.
Chat with a customer service rep. Be polite. "Hey, I forgot to cancel this, I haven't used the channel at all this month, could I get a refund for this latest charge?" More often than not, they’ll give you a one-time courtesy refund. It’s not guaranteed, but it’s worth the five minutes of chatting.
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Watching until the clock runs out
One of the best things about the way Amazon handles these cancellations is that they don't cut you off immediately. If your billing cycle ends on the 20th and you cancel on the 5th, you have 15 days of "free" viewing left.
Use that time. Watch the movies you saved to your watchlist. Set a reminder on your phone for the day before it actually expires if you’re worried about it, but once you see that "Channel will not renew" message, you’re safe.
Final checklist for a clean break
To make sure you're totally done with Starz and not just clicking in circles, follow these final checks.
- Check your email: Amazon always sends a confirmation email when a subscription is turned off. If you don't see that email within ten minutes, the cancellation didn't go through.
- Verify the status: Go back to the "Manage Channels" page. It should now say "Ends on [Date]" rather than "Renewing on [Date]."
- Remove the app: If you have the standalone Starz app on your TV, delete it. It prevents "accidental" re-subscriptions by kids or guests who might click a "Resume Subscription" button without thinking.
Immediate Next Steps
Go to the Amazon website on a desktop or mobile browser immediately. Do not try to do this through your Smart TV or gaming console, as those interfaces often lack the billing management tools required. Navigate to Accounts & Lists > Memberships & Subscriptions and locate the Prime Video Channels section. Once there, find Starz and click Cancel Channel. Ensure you receive the confirmation email to verify the transaction is complete. If you were charged within the last 24 hours and haven't used the service, initiate a live chat with Amazon customer support to request a refund for the current billing cycle.